Refund Policy

The short version

If a plan or a top-up is not what you expected, tell us within 14 days of the charge and we will refund it in full. You do not need to give a reason.

Plans

adrodub Pro ($9.90 a month or $99 a year) and adrodub Pro Plus ($17.90 a month or $179 a year) renew until you cancel. Any charge, including a renewal, can be refunded in full within 14 days of the day it was made.

After 14 days we do not refund a period that has already been billed, but you can cancel at any time so that you are not charged again. Cancelling stops the next charge; your access continues until the end of the period you have already paid for, and is not cut short.

Credit top-ups

Credit top-ups (currently 90 minutes for $6, 300 minutes for $16 and 720 minutes for $35) are single payments. Within 14 days, a full refund is available while the credit is unused. If you have used part of it, we refund the part you have not used. Once credit has been used, it is not refundable in cash.

If something was broken on our side

If a paid feature was unusable because of a fault on our side, tell us and we will refund it whenever it happened — the 14-day window does not apply.

How to ask for a refund

Write to us through our contact form, from the email address on your account, and say which charge it is about. Refunds are returned to the card that was charged, usually within five to ten business days depending on your bank.

Who processes the payment

Payments are handled by Paddle.com Market Ltd, which acts as the merchant of record and is the seller shown on your statement. A refund will appear on your statement from Paddle. You can also cancel a plan at any time from the link in any receipt email from Paddle.

This policy is part of our Terms of Use. adrodub is a product of Adro Lab, Inc.